Most of my “complaints” on this blog are really more just “comments” on the state of things, but this is truly a complaint, directed to one particular company — FedEx.
Yesterday, a package was scheduled to be delivered to our house that required a signature. Based on past experience, we deliberately stayed home all day — and — carried on as much of our activities as possible very near the front door. After spending the morning sitting by the front door, around 1:15, I went into the kitchen/family room to turn on the TV and change the channel to the PGA golf tournament. My “round trip” took about five or six minutes. When I returned to the front door, there was a small sticker on it from FedEx, saying they were sorry they missed us — they had attempted to deliver our package.
Here’s the deal — there was no attempt to deliver the package — they only stuck the sticker on the door, and didn’t even bother to fill in any information on the sticker. No knock on the door, no doorbell ringing. Our doorbell button is only about the size of a quarter, so maybe they didn’t see it. Claire, who is very patient, to a point, called FedEX and explained the situation. She was assured that the package would “re-deliverd” by six o’clock that evening. We had dinner plans at 6:30 at a restaurant about 20-25 minutes from our house, so delivery by six would work.
You may have guessed, six o’clock came and no package — called FedEX and were told that there was no record of a call from us — they would attempt to deliver the package again tomorrow.
I realize things like this happen, but this isn’t the first time it’s happened with FedEx, or the second, or the third… it’s their normal operation, at least with us.
If it’s at all possible, we try not to purchase anything from any company if the only way they can deliver it is by FedEx — but, sometimes it’s necessary.
Right now the sign above is on our front door — it’s 8 ½ x 11 inches. Maybe they’ll at least let us know they’re here…
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